JSC Medsi Group is Russia's largest national healthcare chain, offering a full range of preventive, diagnostic, treatment, and rehabilitation services for children and adults.
Medsi's strategy aims to create the nation's first federal-scale multi-specialty healthcare provider offering a full spectrum of services. This includes:
Further enhancement of market share through organic growth and M&As in and around Moscow:
launch of new 28 thsd sq m multi-specialty medical centre Michurinsky;
launch of at least 5 new outpatient clinics, including 2 family practices and 3 local practices;
expansion through regional M&A and franchise partnership projects.
Further enhancement of operating efficiency and ongoing operational improvements:
change of customer relationship approach from managing traffic to managing lifetime value;
managing seasonality through demand forecasting, cost planning, and smart scheduling;
optimisation of incentive plans through economies of scale;
flexible OpEx management through a system of case-specific debits and implementation of "lean production" principles.
further refinement of SmartMed telemedicine platform and expansion of the variety and range of services provided;
partnership projects in AI and healthy lifestyle services;
development of BigData for joint clinical research with pharmaceutical and technological partners.